Shipping policy

Order Dispatch

Hong Kong / Macau / Mainland China / Taiwan – We are pleased to offer complimentary standard shipping with any purchase over HK$500, excluding e-gift cards. For orders below HK$500, a flat rate shipping charge of HK$30 will be applied. This shipping charge applies to home delivery and self pickup at S.F. locker/S.F. business station/S.F. store.

For any orders shipping to Taiwan, customers should complete the real-name authentication for customs clearance before placing the order with us. The Chinese full name and personal ID number of the recipient are also be required for delivery arrangement.

The usual delivery time is 2-5 working days. We will deliver your order by S.F. Express. 

Asia – We are pleased to offer complimentary standard shipping with any purchase over HK$800, excluding e-gift cards. For orders below HK$800, the shipping charge will be calculated upon weight as well as destination. 

The usual delivery time is 5-14 working days. We will deliver your order by Hongkong Post or S.F. Express. 

Europe / Canada / Australia / New Zealand – We are pleased to offer complimentary standard shipping with any purchase over HK$2,500, excluding e-gift cards. For orders below HK$2,500, the shipping charge will be calculated upon weight as well as destination. 

For standard shipping, the usual delivery time is 7-14 working days. We will deliver your order by Hong Kong Post. For express shipping, the usual delivery time is 3-7 working days, depending on the destination. We will deliver your order by UPS or the Speedpost Service provided by Hongkong Post..

 

We aim to dispatch all orders within 1-2 working days, although there may be a slight delay during our sale period or CNY holidays. You will then receive an email with the tracking number provided.

Please note we may not be able to deliver to certain areas. We suggest that you select a different shipping destination or contact our customer services team for further assistance. 

Samuel Ashley will not hold responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery.

Please be noted that custom fees, duties or import taxes may occur for overseas orders. Customer is responsible for paying the corresponding charges.

Any changes and cancellations are NOT accepted once an order has been placed. A discount code CANNOT be applied after you have placed an order.

In the event of parcel refusal, multiple delivery failures or non-collection from the S.F. locker within the time frame, the parcel(s) will be returned to Samuel Ashley. The customer will thus be responsible for paying the corresponding charges which will be deducted from the total refund amount of your order. Please download the S.F. Express APP for receiving the pickup code if you have chosen the self pickup at S.F. locker/S.F. business station/S.F. store.

 

Pre-orders

The estimated shipping date of a pre-ordered item is available on the product page. If you have ordered more than one item, and any of them is a pre-ordered item, your entire order will only be shipped until the pre-ordered item is ready for delivery. We will notify you of any changes, but your order will remain. 

If you would like to receive an in-stock item before a pre-ordered item arrives, please place a separate order.

 

Free Click & Collect

Our free click & collect service is currently available at Samuel Ashley stores in Hong Kong. If you have chosen to collect your order in-store, our store staff will send you a pickup notification email once your order is ready to be picked up. Please present the email to our staff when picking up your order at store.

Please collect your order from the store within 7 days after receiving our pickup notification email. Outstanding pickup orders will be refunded and we will charge HK$30 as the return delivery fee. The fee will be deducted from the total refund amount of your order.

Please note that our click & collect service is only available at stores with sufficient stock. 

 

Personalised Products

Please allow an additional 3-5 working days on top of the above estimated delivery times for all personalised items.

Each personalised piece is stamped delicately one by one. A slight difference may be expected. Please note that the service fee CANNOT be refunded, redeemed for cash or exchanged for other products. Personalised pieces CANNOT be returned, refunded or exchanged.

Any changes and cancellations are NOT accepted once an order has been placed. A discount code CANNOT be applied after you have placed an order.

If you have ordered more than one item, and any of them is a personalised item, your entire order will only be shipped until the personalised item is ready for delivery. We will notify you of any changes, but your order will remain.

 

Delivery Packaging

Please note that paper bags are NOT provided for online orders. For any questions or assistance, please contact us at info@antipear.com.